Résumé (en anglais):

In Ontario, the rapid growth of land-use development and the consultant archaeology industry over the 1990s has been phenomenal. But within the Ontario Ministry of Culture, this growth put increasing stress on program capacity, resulting in complaints about process and service. The legal basis for the ministry's archaeology program, the Ontario Heritage Act, was drafted in 1975 and did not envision the evolution of consultant archaeology. In 2000 the ministry initiated the Archaeology Customer Service Project, a comprehensive review of its archaeology processes, in response to these new realities. Its objectives include recognizing provincial responsibility for protection and preservation of Ontario's heritage, balanced with improving ministry services by making archaeological programs more efficient, effective and transparent. While many areas for improvement were identified, the project has focussed on two: archaeological licensing and the standards and guidelines for conducting and reporting on fieldwork. To date the project has resulted in major legislative, policy and process changes, highlights of which will be discussed in the presentation.